New Item Conditions: More Accurate Information for Your Listings

July 10, 2024

When buying a luxury watch, it is crucial that potential buyers know the exact condition of the listed watch prior to buying. Potential customers can only ensure that a watch meets their expectations and make an informed purchase decision when they have all the relevant information.

Now, thanks to a lot of valuable feedback and suggestions from both dealers and buyers, we've been able to revise and improve our item condition options.

Detailed Information About Signs of Wear

Starting 07/30/2024, you’ll be able to specify the signs of wear for pre-owned watches in more detail. This will allow potential buyers to accurately assess the condition of the watch before buying. You can indicate if there are any signs of wear – and if so, how severe they are – for the following components:

  • Case
  • Dial
  • Bezel
  • Crystal
  • Case back
  • Bracelet/strap and clasp

Based on the information you provide, we will suggest an overall condition for your watch that you can accept or modify.

Updated Item Conditions

Our updated item conditions enable you to accurately and transparently describe the condition of your watches, thereby increasing customer confidence and minimizing the risk of returns.

Below is an overview of our updates to the item condition options and the corresponding descriptions:

New:

Previous Item Condition

Updated Item Condition

Full Description
New New The item is new and shows no signs of wear. It has no previous owner, and the guarantee period begins with the sale of the watch.

Like new:

Previous Item Condition

Updated Item Condition

Full Description
Unworn Like new The item shows no signs of wear and has not been worn. If the item is from old stock, there may be signs of shelf wear on the box. Some labels may be missing. The item has not been polished.

Pre-owned/used:

Previous Item Condition

Updated Item Condition

Full Description
Very good Very good (minor signs of wear) The item shows minor signs of wear, such as small but physically imperceptible scratches. The case has flawless chamfers and edges. The bracelet may be slightly stretched. Markings and engravings are clearly visible and not worn. The item may have been professionally polished without affecting the contours or edges.
Good Good (moderate signs of wear) The item shows visible and physically perceptible signs of wear like scratches, scuffs, or small dents. The bracelet or strap may be significantly stretched. Markings and engravings may be worn but are still visible. The item may have been professionally polished.
Fair/poor Fair (major signs of wear) The item shows major, noticeable signs of wear like scratches and dents. The bracelet or strap shows visible signs of wear.
Incomplete Incomplete The item is missing some parts. The item is not functional and is only intended for repair or spare parts.

A new item condition filter lets you quickly and easily review your item conditions in the listing overview.

Other Important Updates

Along with more detailed information on signs of wear, you now also have the option of providing further information about your watches:

  • When was the watch last serviced?
  • Have any components been replaced or customized?
  • Are any functions defective or not as new?
  • Has the water resistance and accuracy of your watch been tested in the last 6 months, and were there any deviations?

Our updated item conditions enable you to accurately and transparently describe the condition of your watches, thereby increasing customer confidence.

Do you have any questions or suggestions? We'd be happy to help. Please don't hesitate to call or email your personal contact.

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